FAQ'S

A: We have 16+ years of dedicated experience in massage device R&D and mass production. Our 20,000㎡ factory houses 6 automated production lines and a 600+ professional team (including 30 R&D engineers), with a stable monthly output of 300,000 units and a max monthly capacity of 500,000 units to fully support large-scale orders.

A: We operate a 100% in-house full production chain, covering ID design, structural engineering, mold development, component production, assembly, and final quality inspection. No production links are outsourced, which gives us full control over quality, lead time, and cost.

A: Our core clients include global cross-border brand owners, Amazon top sellers, regional distributors, and offline retail chains across Europe, North America, and Southeast Asia. We have provided OEM/ODM services for 100+ global brands, including top 10 massage device sellers on Amazon US/EU. We can share anonymized case studies and sample references under a non-disclosure agreement (NDA).

A: Yes. Our factory is ISO 9001 certified, and has passed full BSCI social compliance audits. We also hold valid audit qualifications from Walmart, Target, and other global top retailers, fully meeting the entry requirements of mainstream offline and online channels worldwide.

A: Yes, we offer exclusive regional/channel cooperation for qualified long-term partners. We will sign a formal exclusivity agreement, which clearly prohibits supplying the same customized products to any other clients in your designated region/channel, fully protecting your market interests.

A: Absolutely. We offer 24/7 online VR factory tours, live video factory walks via Zoom/Teams at any time, and welcome offline factory visits with advance booking. We can also provide complete factory audit reports, production line videos, and workshop photos upon your request.

A: Our 3 core advantages are: 1) Full in-house production chain with 16 + years of industry focus, ensuring stable quality and flexible lead times; 2) Strong R&D capability with 30+ professional engineers, supporting fast custom product development; 3) One-stop service from design to after-sales, with full global compliance support to reduce your market entry risks.

A: Yes. We have a complete sustainable production system: we use recyclable, BPA-free eco-friendly materials, operate a zero-hazard waste discharge production line, and hold relevant environmental management system certifications. We also provide carbon footprint reports for products upon request, fully meeting the ESG requirements of European and American markets.

A: We specialize in 10+ core massage device categories, including neck & shoulder massagers, back massagers, massage guns, foot massagers, eye massagers, and full-body massage cushions. We keep 10+ hot-selling standard models in stock all year round to support fast trial orders and urgent replenishment.

A: All our standard products hold full mandatory certifications for mainstream global markets: EU (CE-LVD, CE-EMC, RoHS, REACH), US (FCC SDOC, FDA for food-contact materials, UL 60335), Japan (PSE), Korea (KC), Australia (RCM). We can provide full official certification documents for your customs clearance and platform entry at any time.

A: We only use high-quality, globally compliant raw materials: Shells use BPA-free food-grade ABS/PP plastic; massage contact parts use hypoallergenic skin-friendly PU leather/memory foam; core components use high-purity copper motors and UL-certified lithium batteries. All materials meet RoHS, REACH, and FDA standards, with full test reports available.

A: Our core components have industry-leading service life: Our custom copper motors have a continuous working life of ≥1,500 hours; lithium batteries have a charge-discharge cycle life of ≥500 times (remaining capacity ≥80%). We can provide full lab test reports for all core components upon request.

A: Yes, our products have 3 core differentiated advantages: 1) Industry-leading low-noise design (working noise ≤45dB, 20% quieter than most similar products); 2) Intelligent pressure-sensing massage technology that simulates real human hand kneading; 3) Ultra-long battery life with fast charging, fully meeting the needs of global end consumers.

A: Absolutely. We provide ready-to-use user manuals, compliance labels, and packaging templates in 12+ languages (English, Spanish, French, German, Japanese, etc.), fully adapted to the regulatory requirements of your target market. We can also customize all these materials with your brand elements.

A: Yes. All our standard products have passed the full compliance tests required by Amazon, Walmart, and other mainstream e-commerce platforms, including UL 60335 safety test, CPC certification (for applicable products), and TRA toxicology risk assessment. We can provide all test reports to help you pass platform review smoothly.

A: Yes, we provide a full range of sustainable material options, including recyclable PP plastic, biodegradable packaging materials, and renewable plant-based leather for massage contact parts. All eco-friendly materials have relevant certification documents, fully meeting the low-carbon and environmental protection requirements of the European and American markets.

A: Yes, we offer end-to-end full OEM/ODM customization services. Our streamlined cooperation process is: 1) You share your product requirements (function, appearance, brand, etc.); 2) We provide 3D design drawings and official quotation within 2 working days; 3) Confirm design & pay deposit → prototype production (3-5 days); 4) Sample confirmation & mass production arrangement; 5) Final quality inspection, balance payment, and shipment.

A: We support 100% full-dimensional customization, covering: 1) Basic brand customization: logo silk-screen/laser engraving, brand packaging, user manuals; 2) Function customization: massage modes, heating temperature, APP smart control, voice prompts, etc.; 3) In-depth customization: product appearance, structural design, mold opening, and exclusive new product R&D from scratch.

A: The prototyping lead time is 3-5 working days for simple functional customization, and 7-10 working days for full appearance/structural custom prototypes. The prototyping fee depends on your customization requirements, and we will refund 100% of the prototyping fee when your formal bulk order reaches the agreed minimum quantity.

A: The MOQ for customized products is flexible: 1000 units for simple logo/brand customization; 1000-5000 units for full appearance/structural customization with new mold opening. We can further lower the MOQ for long-term partners with stable annual order volume, to reduce your market trial risk.

A: Absolutely. Our professional R&D and design team can complete full end-to-end product development from your initial idea. We will handle market research, ID design, 3D modeling, structural engineering, prototype production, testing, and final mass production, turning your idea into a market-ready product.

A: The mold opening fee depends on the product structure and complexity, and we will provide a clear, itemized quotation for you. We offer a full mold fee refund policy: when your cumulative bulk order volume of the customized product reaches the agreed quantity (negotiable based on product type), we will refund 100% of the mold opening fee to you.

A: We have a strict sample locking system: once you confirm the final sample, we will seal 2 sets of standard samples (one for your archive, one for our production and QC reference). Our production and quality inspection teams strictly follow the sealed sample for mass production, with full-process QC checks to ensure 100% consistency between bulk products and the confirmed sample.

A: Yes, we provide one-stop full service for all brand materials. Our in-house design team can customize color boxes, user manuals, warranty cards, compliance labels, and other supporting materials with your brand elements, and complete the full production along with your bulk order, saving you time and communication costs.

A: Yes, we offer end-to-end full OEM/ODM customization services. Our streamlined cooperation process is: 1) You share your product requirements (function, appearance, brand, etc.); 2) We provide 3D design drawings and official quotation within 2 working days; 3) Confirm design & pay deposit → prototype production (3-5 days); 4) Sample confirmation & mass production arrangement; 5) Final quality inspection, balance payment, and shipment.

A: We support 100% full-dimensional customization, covering: 1) Basic brand customization: logo silk-screen/laser engraving, brand packaging, user manuals; 2) Function customization: massage modes, heating temperature, APP smart control, voice prompts, etc.; 3) In-depth customization: product appearance, structural design, mold opening, and exclusive new product R&D from scratch.

A: The prototyping lead time is 3-5 working days for simple functional customization, and 7-10 working days for full appearance/structural custom prototypes. The prototyping fee depends on your customization requirements, and we will refund 100% of the prototyping fee when your formal bulk order reaches the agreed minimum quantity.

A: The MOQ for customized products is flexible: 1000 units for simple logo/brand customization; 1000-5000 units for full appearance/structural customization with new mold opening. We can further lower the MOQ for long-term partners with stable annual order volume, to reduce your market trial risk.

A: Absolutely. Our professional R&D and design team can complete full end-to-end product development from your initial idea. We will handle market research, ID design, 3D modeling, structural engineering, prototype production, testing, and final mass production, turning your idea into a market-ready product.

A: The mold opening fee depends on the product structure and complexity, and we will provide a clear, itemized quotation for you. We offer a full mold fee refund policy: when your cumulative bulk order volume of the customized product reaches the agreed quantity (negotiable based on product type), we will refund 100% of the mold opening fee to you.

A: We have a strict sample locking system: once you confirm the final sample, we will seal 2 sets of standard samples (one for your archive, one for our production and QC reference). Our production and quality inspection teams strictly follow the sealed sample for mass production, with full-process QC checks to ensure 100% consistency between bulk products and the confirmed sample.

A: Yes, we provide one-stop full service for all brand materials. Our in-house design team can customize color boxes, user manuals, warranty cards, compliance labels, and other supporting materials with your brand elements, and complete the full production along with your bulk order, saving you time and communication costs.

A: Our quotation is 100% transparent with no hidden fees. The standard quotation clearly lists all cost items, including raw material costs, production labor costs, packaging costs, standard certification costs, and factory delivery costs. We will clearly inform you of any additional costs for customized services in advance, with your confirmation before implementation.

A: Yes, we have a clear tiered bulk discount policy. The larger your order volume, the lower the unit price: orders over 1000 units get an exclusive bulk price, orders over 5000 units get a core distributor price, and eligible annual order volumes can enjoy year-end rebates. We will always give the best price support for long-term cooperative partners.

A: The MOQ for standard in-stock products is only 100 units, which fully supports small-batch trial orders to minimize your market trial risk. We also keep sufficient stock of all standard models all year round, to support your urgent replenishment needs at any time.

A: Our standard payment terms are 30% deposit before production starts, 70% balance payment before shipment. We support multiple secure payment channels, including T/T, L/C at sight, Alibaba Trade Assurance, and Western Union. All payment methods are compliant and secure to protect your funds.

A: Yes, for long-term partners with good credit and stable annual order volume, we offer more flexible payment policies, including extended payment terms, monthly settlement, and lower deposit ratios, to ease your cash flow pressure.

A: You can adjust order details free of charge if you inform us within 24 hours of order placement, and production has not yet started. If production has already started, we will communicate with you to find the optimal solution to minimize your losses, based on the production progress.

A: Our standard quotation is valid for 30 days from the date of issue. For long-term cooperative partners, we will lock the quoted price for 6 months, even if there is a small fluctuation in raw material prices. For large, long-term orders, we will sign a fixed-price agreement to avoid any temporary price increases.

A: Yes, we welcome you to order samples for testing before placing bulk orders. The sample fee is based on the product model and quantity, and we will refund 100% of the sample fee when you place a formal bulk order that meets the minimum quantity requirement. Sample delivery time is 1-3 working days for in-stock models.

A: Our lead times are stable and reliable:
1) Trial orders (in-stock standard models): 3-5 working days for shipment;
2) Standard bulk orders: 30 working days for orders under 1000 units, 35 working days for orders under 5000 units;
3) Customized orders with new mold opening: 35-45 working days for mass production and shipment.

A: We support all mainstream international trade terms, including EXW (our factory), FOB (Xiamen/Shenzhen), CIF, CNF, DDP, and full Amazon FBA head transportation services. We can provide door-to-door delivery to your local warehouse, overseas warehouse, or Amazon FBA warehouse, fully meeting your logistics needs.

A: We have a complete peak season delivery guarantee mechanism:
1) We reserve 2 dedicated backup production lines exclusively for peak season orders;
2) We prepare 3 months of safety stock for core raw materials in advance;
3) We lock the production schedule and delivery time in the formal contract, with clear compensation terms for any delays caused by us, to 100% guarantee on-time delivery.

A: We use professional shockproof packaging for cross-border long-distance transportation: Inner packaging uses anti-scratch PE bags + thick EPE foam buffer; outer packaging uses 5-layer reinforced corrugated cartons. We also conduct simulated transportation drop tests for all packaging solutions, to ensure zero damage during long-distance sea/air transportation.

A: Yes, we can arrange full logistics transportation on your behalf. We have long-term cooperative partnerships with top global logistics providers, including Maersk, COSCO for sea freight, DHL, FedEx for air freight and express. We can provide the most cost-effective and reliable logistics solutions for you, based on your destination and time requirements.

A: Absolutely. We provide full door-to-door delivery service directly to your overseas warehouse, Amazon FBA warehouse, or local warehouse. We handle all transportation, customs clearance, and tax payment processes for you, with full tracking updates, so you don't need to handle any logistics links yourself.

A: We purchase full transportation insurance for all shipments by default, covering all damage or loss during transportation. If product damage occurs during transportation, we will assist you in filing a claim with the insurance company, and provide free replacement products or a full refund for the damaged goods, to ensure you bear zero loss.

A: Yes, we support overseas warehouse stocking mode for long-term cooperative partners. We can arrange mass production and shipment to your designated overseas warehouse in advance, according to your sales forecast and stocking plan. We also provide inventory tracking and replenishment reminder services, to ensure you never run out of stock during peak sales seasons.

A: We offer a 12-month free warranty for the whole machine, and a 24-month free warranty for core components (motors, motherboards, batteries). The warranty covers all manufacturing defects and quality issues under normal use, excluding damage caused by improper use, artificial damage, or force majeure.

A: We have a dedicated after-sales team that provides 24/7 service. We guarantee a response to all after-sales inquiries within 2 hours, and provide a detailed solution (including maintenance guidance, replacement parts, or product replacement) within 24 hours. Our handling process is:
1) You report the issue with photos/videos;
2) Our after-sales engineer confirms the problem;
3) We provide a solution and implement it immediately.

A: Yes, we provide local return and exchange solutions for cross-border bulk quality issues. For our long-term partners, we can stock replacement products in your overseas warehouse, so you can directly arrange local returns and exchanges for end consumers, without the need to ship the products back to China, saving you high cross-border return freight costs.

A: Absolutely. We can provide a full set of commonly used repair parts (including motors, control panels, power adapters, massage pads, etc.) for free with your bulk order, according to your order quantity. We can also ship the repair parts directly to your overseas warehouse in advance, so you can handle minor after-sales issues locally, improving end consumer satisfaction and reducing your after-sales costs.

A: Yes, every cooperative customer will be assigned a dedicated account manager, who provides one-stop full service from initial inquiry, sample confirmation, order production, quality inspection, shipment, to after-sales support. Your account manager will update the order progress to you in real time, and solve any problems for you at any time.

A: Yes, we provide a full set of marketing materials for all our standard products, including high-definition product images, Amazon-compliant detail page templates, product demonstration short videos, and third-party evaluation reports. For customized products, we can also provide exclusive marketing materials according to your needs, to help you with market promotion and sales.

A: Yes, our dedicated after-sales engineering team provides full technical support and maintenance guidance for end consumer issues. We provide detailed maintenance manuals, step-by-step video tutorials, and even 1-on-1 remote video guidance to help you or your end consumers solve maintenance issues. We also provide 24/7 online technical support for any urgent issues.

A: Yes, we provide flexible solutions for unsalable products for our long-term cooperative partners. For standard products that are unsold within 6 months of delivery, we support product exchange for other hot-selling models (subject to product condition and quantity negotiation). We also provide market trend analysis and product selection guidance for our partners, to help you reduce the risk of unsalable products.

A: All our standard products and core technologies have independent intellectual property rights, including 200+ invention patents, utility model patents, and appearance patents. We conduct a full global patent search and infringement risk assessment for every product before mass production, to ensure zero patent infringement risk for our clients.

A: For fully customized products developed for your brand, 100% of the intellectual property rights, design rights, patent ownership, and exclusive sales rights belong to you. We will sign a formal intellectual property rights agreement with you, and will never apply for patents for your customized products, or disclose/produce them for any third party.

A: Absolutely. We are willing to sign a formal non-disclosure agreement (NDA) with you before any project discussion, which legally prohibits us from disclosing any of your product designs, business plans, order information, and other confidential content to any third party, fully protecting your trade secrets.

A: We will sign a formal brand authorization agreement with you before producing any products with your brand logo or trademark. We strictly follow the agreed order quantity for production, and will never produce your brand customized products without your written authorization. We also have a strict brand protection system, with no unauthorized sales of any branded products.

A: Yes, we conduct targeted patent screening for the target market for all our standard and customized products, to ensure compliance with local patent regulations. We can provide a professional patent non-infringement report issued by a third-party authoritative institution for your products, upon your request, to help you avoid patent risks in the target market.

A: Yes. If you are sued or suffer losses due to patent infringement issues inherent in our standard products (not including your customized design elements), we will bear 100% of the relevant legal responsibilities and economic losses, including legal fees, compensation, and other related costs. We will also provide full support to help you resolve the issue as soon as possible.

A: All our product certifications are issued by authoritative third-party testing institutions, and are 100% authentic and valid in the target market. We have 16+ years of experience in global customs clearance, and our certification documents fully meet the customs requirements of all mainstream markets. We will provide complete certification documents for your customs clearance, to ensure smooth customs clearance without detention.

A: Yes, we have a dedicated global compliance team with professional experts in EU, US, and Asian market regulations. The team continuously follows up on the latest updates of global product safety, environmental protection, and customs regulations, and updates our product standards and certification system in real time, to ensure that our products are always fully compliant with the latest regulations of your target market.